Ga Chicago Explorer Pass met SkyDeck en 360 Chicago

Do not buy this tour!!! I did this with a representative and not once did he tell me that I could only use this pass for the Skydeck Tue-Thu. We got there (party of 6) and couldn’t use our passes So that was a waste then we went to 360 Chicago and the main reason for this tour was #1 not to stand in line and 2 do the Tilt experience which I understood the purchase of the tickets would give us this option which made this a Waste bc yes the view is nice but the best part was Tilt. The Hop on Hop off was ok but every stop we had to wait for the next bus bc they were all full looks like they were short on Busses and drivers hence the delay of getting on. I called the main number for Viator and all they kept saying was the tickets I purchased was non refundable, well I was able to use it so I wanted a refund. They finally noted my complaint and that someone would get back to me in a week to 10 days. We 6 people were very upset with the whole thing and will be posting negative reviews until we get this resolved and get our money back.. 😡

We had such a good time with this pass! The most fun was at Navy Pier on the Ferris wheel. The Chicago 360 Observation Center was our second favorite spot and being able to walk around at a leisurely pace and look out over the city with a yummy cocktail in hand was very relaxing. Our last stop was the Museum of Contemporary Art and while we usually enjoy the arts, none of us could find an exhibit we could really thoroughly enjoy. However I would recommend this pass to anyone that really wants to experience Chicago as there were so many choices of activities. It’s worth the investment!

Bought 3 pass package and was only able used 1 the hop on hop off bus will not let us in the bus because we did not a QR code only a e-mail confirmation and that was not good enough for them same happen a the 360 attractions the only one we were able to do was the sky deck and I just think the person feel bad I was in the phone with a operator for over a 1hr in 3 different times i spent over 500 dollars to Only due one item I could just bought a ticket at each attractions and would been better.

When we arrived on Friday at Willis Tower we were told that we could only use the Go pass M-Th and they said we were “scammed” by Viator because when we bought the pass on Friday we specifically told them we needed something for that day because we were flying out the next day. Very disappointed that we were lied to.

So fun! The River architecture boat tour was my favorite. We saw the Field Museum as well and it took a whole day to attempt to see it all

Booking agent was aware that we were in town for one day only and were looking to do the Skydeck. Sold us tickets and said we were all set to head over to the event. We showed up with the tickets and were told those tickets were only valid to use Tuesday - Thursday. I called Viator back to let them know and that I would need a refund for the $177 I spent on the 3 tickets and I was told there was a 100% cancellation policy and I would not be getting a refund. The booking agent should never have sold me the tickets when she was well aware we were only able to go that day, a Sunday. Still haven’t gotten a refund and I waited on hold for over 40 minutes waiting to speak with a supervisor - which never got back to speaking with me. Do not book with Viator!

The company didn’t update their application to allow the vendor to use the code. I couldn’t use it on the day that I was visiting Chicago, and they won’t refund my money.

Worst decision ever! Everything you guys offer is unavailable. I can’t even get a refund. Very disappointed

The person that sold me the tickets on viator sold me the skydeck that has actually been closed and make my spend my time and money on Lyft so go to the location ridiculous. Very upset, I want my money back who ever is trying to go to places here in Chicago make sure you go tour self instead of getting from these company’s. Because they are the ones who should actually know if the places are open or closed but I guess they don’t and make you waste your time on a trip.

I never got my tickets. They said there was an error. I didn’t visit none of the attractions. I will request refund.