Temecula Shared Hot Air Balloon Ride

Thank you for your review. You booked a SHARED basket ride with a minimum of 4 people. Your group had your own compartment. You could have booked a semi-private flight for your party for a smaller balloon or a private flight if you wanted to book your own balloon. Our doors are in our semi-private and private flight sized baskets. We also have a weight fuel surcharge for people over 225 lbs. I am biting my tongue now since it is 2021. Happy New Year to you.

Thank you for your feedback, Thomas. If you are the same Thomas that flew with us on Dec 6th in Temecula, all I will say is that you are quite memorable and we accept your point.

No falsity here. Your party of 4 had your own compartment in our shared basket ride. You booked online so not sure where this True/False claim comes from. I can only imagine you have misunderstood our offerings, but you certainly could have purchased a private flight. Our shared basket balloon rides require a MINIMUM of 4 people to conduct the flight. Our shared basket rides range from 4 to 20 people which are dependent on bookings. Bookings vary widely by date. This morning, for example, our shared basket went out with 6 people. We have 14 different balloons in our fleet, all different sizes. Most of the baskets have doors but not all. To guarantee a door basket, you must book a private flight. Balloon rides are like Goldilocks and the 3 Bears. You can't fly a balloon too heavy or too light. There is no social distancing in a balloon or chase vehicle, so masks are required. Our meeting time shifts with the sunrise times. In December the meeting time is 6:30 AM as stated in your email confirmation and on our website. Due to COVID-19, we provide individually wrapped breakfast items in addition to the champagne, juice or mimosa toast. We provided everything we promised for the balloon ride.

We are sorry that happened to you. Our policy for cancelations and changes requires 48 hours' notice. This is standard policy in our industry and in the tourism industry in general. Sometimes emergencies arise and we will offer the opportunity to reschedule for a rebooking fee. The rebooking fee covers the hard costs expended on a guests' behalf that were associated with the missed flight. I can't find your reservation in our system by your username, so I can only assume you either never contacted us, you didn't show up for your ride and you don't want to reschedule with a rebooking fee. In either case, we hope for the best for you. Since you claim your car accident is the root cause of missing your flight, please be sure to add your balloon purchase to your accident claim. Most insurers will cover these auxiliary losses and you will be made whole.

Thank you Jose!

Thank you.

Thanks Nate!

I was disappointed to see your review especially after the other passengers and I waited for you. You were late and giving us heartache over having to wear a mask. Yes, we have had to make several changes due to COVID-19. Our breakfast items are now individually wrapped and packaged by gloved individuals. We don't like it either - but we have to deal with the hand we are dealt.